Privacy Policy

1. Information We Collect

When you contact MetaPass through this website, WhatsApp, email or another business channel, we may receive information such as your name, contact number, city, business details, service interests, project requirements and any information you choose to include in your message.

We may also receive basic technical information normally generated when a website is accessed, such as browser type, device information, IP address, referring page and general usage information, depending on the hosting, analytics or security tools enabled on the site.

2. How We Use Information

We may use information to respond to enquiries, understand project requirements, provide estimates or proposals, deliver requested services, provide support, prevent misuse, maintain website security, improve our services and comply with applicable legal obligations.

We do not sell personal information to advertisers.

3. WhatsApp Enquiry Form

The Contact & Support form on this website does not silently submit a message in the background. When you submit the form, your browser opens WhatsApp with a pre-filled message containing the details you entered. You can review the message before choosing to send it.

Once you communicate through WhatsApp, your use of WhatsApp is also subject to the policies and terms of WhatsApp and its provider.

4. Third-Party Services and Integrations

MetaPass solutions may involve third-party platforms such as Meta services, WhatsApp, Instagram, Messenger, advertising platforms, hosting providers, CRM systems, cloud services, analytics tools or automation platforms. When you choose to use or connect such services, information may be processed according to those providers’ own terms and privacy practices.

For client projects, we aim to request only the access reasonably needed to implement and operate the agreed solution.

5. Cookies and Analytics

The website may use essential cookies, analytics, security tools or similar technologies. If additional tracking or advertising technologies are introduced in the future, this policy may be updated and additional consent controls may be added where required.

6. Data Retention

We retain enquiry and project information only for as long as reasonably necessary for communication, service delivery, support, record keeping, security or legal purposes. Retention periods may vary depending on the type of project and applicable obligations.

7. Information Security

We use reasonable administrative and technical measures intended to protect information under our control. However, no website, messaging platform, internet transmission or storage system can be guaranteed to be completely secure.

8. Your Choices

You may contact us to ask about information you previously provided through MetaPass, request correction where appropriate, or request deletion where we are not required to retain the information for legal, contractual, security or legitimate business reasons.

9. Children’s Privacy

MetaPass services are intended for businesses and adult users. This website is not intentionally designed to collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy when our website, services, integrations or legal requirements change. The latest version will be published on this page with an updated effective date.

11. Contact

MetaPass Digital Solutions
Coimbatore, Tamil Nadu, India
Email: contact@metapass.in
Website: metapass.in